Be Aware 360® platform was designed from scratch to leverage the true power and benefits of the cloud. It captures and consolidates customer conversations in one place, easing trend detection, team collaboration, and problem resolution. Offer your company a complete customer engagement and communication solution so you can provide an excellent customer experience and better engage your employees.
Customer service can be complex. However, the tools you use should not be. When customers call, chat, send emails or text messages, the proper customer service solution facilitates communication with them and provides an outstanding customer experience.
Be Aware 360® allows the implementation of multiple use cases or solutions to organize work within companies. Here are the most frequently implemented use cases by customers:
Multi-Channel Contact Center
When customers call, chat, send emails, forms or text messages, the proper customer service solution facilitates communication with them and provides an outstanding customer experience.
Customer Service from Front & Back Office:
Allows to contact customers in the Contact Center and Branches, up to the back office, in order to track, trace and enforce compliance with service levels (SLA) defined by the company and often also committed to customers.
Automated scheduling of field staff visits, generation of work orders, routing and planning of work for field crews.
Be Aware 360® allows to automate processes based on cases, such as: handling requests from commercial, human resources, internal help desk platforms, among others.
Integrate Be Aware 360® with your own applications through API, in order to add the functionality of multichannel/processes/SLA engagement.