Virtual Assistant (ChatBot)
Web-based self-service, forms and automated tracking of cases.
Through a multi-device Customer Portal, Be Aware 360® allows to place requests and have visibility of the status of cases.
Increase NPS and CSAT
Self-service increases customer satisfaction with rapid resolution and 24/7/365 availability. This includes feedback from the customer, for continuous improvement.
Customer service SLA control
At any time and online, agents and supervisors can check compliance with customer service SLAs and take necessary actions before breaching them.