Virtual Assistant (ChatBot)
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Web-based self-service, forms and automated tracking of cases.

Through a multi-device Customer Portal, Be Aware 360® allows to place requests and have visibility of the status of cases.

Increase NPS and CSAT

Self-service increases customer satisfaction with rapid resolution and 24/7/365 availability. This includes feedback from the customer, for continuous improvement.

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Customer service SLA control

At any time and online, agents and supervisors can check compliance with customer service SLAs and take necessary actions before breaching them.