Customer Support

Solutions

Be Aware 360® platform was designed from scratch to leverage the true power and benefits of the cloud.

It captures and consolidates customer conversations in one place, easing trend detection, team collaboration, and problem resolution. Offer your company a complete customer engagement and communication solution so you can provide an excellent customer experience and better engage your employees.

Customer service can be complex. However, the tools you use should not be. When customers call, chat, send emails or text messages, the proper customer service solution facilitates communication with them and provides an outstanding customer experience.

Be Aware 360® allows the implementation of multiple use cases or solutions to organize work within companies. Here are the most frequently implemented use cases by customers:

CX Desktop

Escritorio de atención unificado, para registro seguimiento y trazabilidad de casos de atención o solicitudes. Con capacidades para definir procesos, pasos, actividades o tareas asociadas a las tipificaciones de los casos, para su gestión.

CX Omnichannel

Capacidades complementarias para CX Desktop, que permiten sumar canales digitales y Redes sociales para que los clientes hagan sus solicitudes y realizar una gestión omnicanal. Con capacidades para administrar la identidad digital de los clientes en procesos críticos.

CX Productivity

Capacidades para aumentar la productividad a través de la incorporación de bot´s y trabajadores
digitales (RPA) a los procesos que requieren inmediatez y exactitud en su ejecución.

Analytical CX

Suma capacidades de análisis para la data obtenida en la gestión de sus atenciones a través de
TABLEU

Digital Sale

Permite digitalizar los procesos de venta y la gestión de estos a través de todos los canales y redes sociales. Incorpora módulos de venta preconfigurados para venta de productos financieros (créditos y seguros masivos) y una plataforma de ecommerce para retail y servicios asociados.

Innovation

Capacidades tecnológicas para análisis remoto de dispositivos móviles para nuevos negocios
productos o servicios.

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Study Cases

A continuación los casos de uso más frecuentemente implementados por los clientes:

Contact Center multicanal

Multi-Channel Contact Center

When customers call, chat, send emails, forms or text messages, the proper customer service solution facilitates communication with them and provides an outstanding customer experience.​

Servicio al Cliente desde el Front Office & Back Office:

Customer Service from Front & Back Office

Allows to contact customers in the Contact Center and Branches, up to the back office, in order to track, trace and enforce compliance with service levels (SLA) defined by the company and often also committed to customers.

Servicio al Cliente en Terreno (Field Service):

Field Service

Automated scheduling of field staff visits, generation of work orders, routing and planning of work for field crews.

Procesos internos:

Internal Process

Be Aware 360® allows to automate processes based on cases, such as: handling requests from commercial, human resources, internal help desk platforms, among others.

API Abierta

Open API

Integrate Be Aware 360® with your own applications through API, in order to add the functionality of multichannel/processes/SLA engagement.

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