CX Productivity
Bot
Be Aware 360®, allows you to fully automate care. Customers can obtain information, send requests or make service requests through Chat more quickly and efficiently without the intervention of an agent, thus improving satisfaction levels.
Self-care with ChatBot
- Autonomous Chatbot engine, with continuous learning.
- Creation of natural language models.
- Record of conversations and messages, without sensitive data to avoid traceability
- Supervised BOT care
- Mixed Model of Attention: Bot + Agent
- Increase customer service capacity without growing in HR.
- Sending Enriched Information: images, video, links, Satisfaction surveys and NPS.
- It allows attention in natural language, artificial intelligence and semantic technology with lifelong learning.
- A single development for all channels
- This from any channel, but highlighting self-service and assisted transactions via chat, human or mix.
- Citizens could manage procedures, shifts, payment of taxes, infractions via WhatsApp or other social networks
RPA - RocketBot
Business processes that require a lot of resources in manual tasks are the main candidates to automate Be Aware 360® integrates with one of the most flexible RPA solutions on the market RocketBot.
Incorporating RPA in the resolution of your clients' cases can reduce the execution times of your processes by 60%, reduce the use of resources by 80% and guarantee security in the response to the client.
Using Be Aware 360® and Rocketbot greatly increases accuracy, mitigating the risks of calculations or mismanagement of information, consistency in information and quality of care, now you can dedicate your resources to activities that generate greater value for your clients and company.
- 60% saving in process execution time.
- Customer response security.
- 80% reduction in resource usage.