Self-service
Increase customer satisfaction.
Virtual Assistant (ChatBot)
- Be Aware 360® provides a chatbot to reduce the volume of incoming calls by up to 50%
- It also increases sales volume by up to 35%.
Web-based self-service, forms and automated tracking of cases.
Through a multi-device Customer Portal, Be Aware 360® allows to place requests and have visibility of the status of cases.
Increase NPS and CSAT
Self-service increases customer satisfaction with rapid resolution and 24/7/365 availability. This includes feedback from the customer, for continuous improvement.
Control of customer services SLAs
At any time, agents and supervisors can check customer service SLAs compliance online and take necessary actions before breaching the SLA.
