There are chaos disorder confusion at the customer service desk?
Companies may need to access 5 or more different systems to solve a request.



360 customer service desk
Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured.

Designed with only one goal in mind

Allows organizations

Three-dimensional Integration
Optimize the Agent's attention: Multichannel + 360º Vision of Applications + inter-applications (open API).
Three-dimensional Integration
Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured such as a credit card.

Multi-Channel
Multi-channel integration with telephone, IVR, email, chat, co-browse, social media, etc. World class, 100% Cloud Contact Center. Integrated with: Genesys and Collab

Customer View
Integrates all applications running clients’ information to optimize customer service time and quality. Fast 360º implementation methodology that minimizes application integration timing.

Cross Aplications
Add to your current applications the potential of unified desktop, case/ticket management and Be Aware 360® processes, leveraging our open API.

Third-party Applications
Pre-integrated with In Motion Visual Time, FASI, New Business and Oracle RightNow.
Enterprise Level Features
Fine Grain Access Control.
SLA with Guaranteed Uptime of 99.9%. **
Open API.
Extensible Business Logic with Javascript, before, during and after each step of the workflows.
Supports processes between clients, front office agents and back office agents.
Extensible Business Logic with Javascript, before / during / after each step of the workflows.
Process support between clients, front office agents and back office agents.
News
Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured such as a credit card.
¿Qué problemas resuelve una Plataforma de Atención al Cliente?
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