There are chaos disorder confusion at the customer service desk?

Companies may need to access 5 or more different systems to solve a request.

Study Cases

Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured.

360 customer service desk

Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured.

Designed with only one goal in mind

"Happy agents and customers ... fast, easy to use and cost effective to implement."

Allows organizations

Of all sizes, from startups to large B2Bs or B2Cs, to improve the quality of service and increase operational efficiency (costs).

Three-dimensional Integration

Optimize the Agent's attention: Multichannel + 360º Vision of Applications + inter-applications (open API).

Three-dimensional Integration

Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured such as a credit card.

Multi-Channel

Multi-channel integration with telephone, IVR, email, chat, co-browse, social media, etc. World class, 100% Cloud Contact Center. Integrated with: Genesys and Collab

Customer View

Integrates all applications running clients’ information to optimize customer service time and quality. Fast 360º implementation methodology that minimizes application integration timing.

Cross Aplications

Add to your current applications the potential of unified desktop, case/ticket management and Be Aware 360® processes, leveraging our open API.

Third-party Applications

Pre-integrated with In Motion Visual Time, FASI, New Business and Oracle RightNow.

Enterprise Level Features

Fine Grain Access Control.

SLA with Guaranteed Uptime of 99.9%. **

Open API.

Extensible Business Logic with Javascript, before, during and after each step of the workflows.

Supports processes between clients, front office agents and back office agents.

Extensible Business Logic with Javascript, before / during / after each step of the workflows.

Process support between clients, front office agents and back office agents.

News

Loan terms are agreed to by each party before any money is advanced.
A loan may be secured by collateral such as a mortgage or it may be unsecured such as a credit card.

Experiencia del Cliente, News

Atención al cliente en redes sociales: claves para el éxito

¿Tienes un negocio? ¿Su presencia digital incluye perfiles en distintas redes sociales? Entonces es muy probable que tus clientes (o clientes potenciales) […]

November 14, 2022

Experiencia del Cliente, News

Mejora los resultados de tu negocio con una estrategia de CRM Marketing

Actualmente para mejorar los resultados de una empresa es fundamental anticiparse al comportamiento de sus usuarios. Implementando una estrategia de CRM Marketing […]

August 19, 2022

News, Social Listening