Designed with only one goal in mind

"Happy Agents and Customers... fast, easy to use and cost effective to implement”

Allows organizations

Of all sizes, from startups to large B2Bs or B2Cs, to improve the quality of service and increase operational efficiency (costs).

Three-dimensional Integration

Optimizes the Agent's service: Omnichannel + 360º Vision of Applications + cross-applications (open API)

Three-dimensional Integration

MULTI-CHANNEL

Multi-channel integration with telephone, IVR, email, chat, co-browse, social media, etc. World class, 100% Cloud Contact Center. Integrated with:


PureCloud®.

CUSTOMER VIEW

Integrates all applications running clients’ information to optimize customer service time and quality. Fast 360º implementation methodology that minimizes application integration timing.

CROSS APPLICATIONS

Add to your current applications the potential of unified desktop, case/ticket management and Be Aware 360® processes, leveraging our open API.

THIRD-PARTY APPLICATIONS

Pre-Integrated with In Motion Visual Time, FASI, New Business, Oracle RightNow and Salesforce (Q2 2019)

Enterprise Level Features
Our Clients